Your data should leave with you
No theatrical lock-in. Clear ownership, export, and offboarding.
This page summarizes our customer-facing Data Export & Offboarding practice for Service Arc.
You own your operational data
Customers, work orders, locates, investigations, invoices, estimates, and files you upload are Customer Data. We process them to provide the Service. We do not sell them.
Export formats
- Organization data package — administrators use Settings → Data Management → Export My Organization for a server-generated ZIP (CSV + JSON + files). Packages are retained about 7 days (or until deleted).
- Download documents and media from in-app attachments
- Use PDF / report exports where the product offers them
- Retrieve Stripe receipts through billing portals where enabled
- Request administrator-assisted export from support during offboarding when needed
Secrets, passwords, OAuth tokens, and full card numbers are never included. Missing files appear in a warnings report — they are not silently omitted. Full one-click restore of an entire tenant is not promised yet; the package is designed for backup and future migration.
Offboarding process
- Cancel or let the trial end without converting
- Assign an administrator to coordinate
- Run Export My Organization (and download anything else you need for books and compliance)
- Revoke staff and portal access you no longer want
- Allow deletion after the export window
Retention & deletion
Active plans include a 365-day managed storage framework with administrator notifications. After subscription ends, administrators typically have about a 30-day export window, then tenant deletion proceeds unless legal hold or tax retention applies.
Administrator responsibilities
Keep admin email reachable. Export early. Do not wait until the last hour. Confirm legal holds before requesting hard deletes.
Help: support@servicearcapp.com · Privacy: privacy@servicearcapp.com · Billing: billing@servicearcapp.com